2023-04-30 11:34 Tags: # Conflict Management "When dealing with people, remember you are not dealing with creatures of logic, but instead are dealing with creatures of emotion" – Dale Carnegie ## Causes of Conflict - Poor communication - Actual vs perceived facts - Values and beliefs § Resources (manpower, facilities etc) - Personalities and emotion - Technical methods, views and opinions - Unfair treatment § Inadequate training - Lack of equal opportunities ## Individual meetings It is important to let people know when their behaviour is unacceptable, unprofessional and won't be tolerated. ## Approaches to Manage Conflict - Conflict engages egos and emotions - try to acknowledge these before proceeding - Don't view conflict as a challenge to your own competence or leadership! - Use [active listening](active%20listening.md) to all sides to understand the basis - May need to separate discussions if emotions are dominating team discussions. - Explain clearly why a decision was made so everyone is aware [^1] # References [^1]: